FAQ
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Who is Hope Macaulay?
Hi! My name is Hope Macaulay and I am from the beautiful North Coast of Northern Ireland. I began my namesake contemporary luxury fashion brand at 22 years old when I graduated from Fashion & Textile Design at University in 2018.
I am heavily involved in the creation process and the running of Hope Macaulay the brand, from designing prints to the creation of knitwear pieces to social media posts! Please see my About the brand page to find out more about my brand, my inspirations and my latest Q&A on our Instagram story highlights!
What is the Hope Macaulay Chunky Wool made from?
The Hope Macaulay Chunky Wool is made from 100% merino wool which is a natural, renewable, biodegradable fibre. Grown in Uruguay and manufactured in the UK, this yarn is responsibly and ethically sourced from non-mulesed flocks. This yarn is also RWS certified and OEKO TEX 100 certified.
What is the Hope Macaulay Colossal Wool made from?
This super thick wool is made from 100% Corriedale wool which is a natural, renewable, biodegradable fibre. Grown in New Zealand and manufactured in the UK, this chunky yarn is responsibly and ethically sourced from non-mulesed flocks. This yarn is also OEKO TEX 100 certified.
About our Merino and Corriedale wool
Our merino and corriedale wool is a natural, renewable, biodegradable fibre which has a super buttery soft feel. Merino wool biodegrades in less than a year when disposed of in landfills, which majorly reduces the environmental impact and the amount of waste left to future generations.
Is your wool ethically sourced?
Our merino wool is responsibly sourced and RWS certified. This means that it comes from farms which are inspected and meet not only the 5 freedoms criteria, but also further welfare standards for their animals such as no mulesing. They also are inspected with regards to their working environment as well as their land management and environmental impact to ensure that all they are doing is in keeping with the RWS requirements. The RWS is a voluntary standard, so farms apply to be part of it and are only accepted if they reach the correct standards.
Our corriedale wool is also responsibly and ethically sourced from non-mulesed flocks. The dye used in the wool also has a OEKO TEX 100 certification meaning it doesn’t contain any harmful chemicals.
What are your customer service hours?
Please contact:
Available Monday - Friday. Please allow 1-2 working days for a response.
What is your returns policy?
Colour shade variations
Due to the nature of natural fibres and different dye batches colours might differ slightly. We try to match the colours as closely as possible from product photos to what you receive.